When “Smart” is Not

One of my friends told me last night that she can’t get her new phone to work, doesn’t understand the instruction manual (which is bigger than the phone book that covered the entire town I grew up in) and feels “so stupid” because of it.

My observation:

Your phone was designed by an engineer in India, manufactured at a facility in China, and had its instructions written by a worker in Pakistan who had a semester of English at the American University in Cairo.

And companies somehow think that process can result in a ’smart’ phone?

That, ladies and gentlemen, is one of the reasons our economy is in the (made in China for an American by a EU investment firm’s holding-company-owned) toilet.

I don’t believe in protectionism. But this?

This is stupid.

Just my opinion…

categories Village Life | JAS | datetime March 4, 2009 12:14 pm

  • By Paige, March 6, 2009 @ 4:46 am

    Don’t forget that when you call for support, chances are you aren’t going to speak with anyone within the continental US.

    However, they will have a procedure manual in front of them to tell them how to handle your call (which is written in English and about as long as the instruction manual).

  • By JAS, March 16, 2009 @ 12:11 pm

    Paige, you’ve nailed it spot on!

Other Links to this Post

WordPress Themes